
I often wonder if any of my customers understand what happens behind the scenes in the world of promo products. What may look like an easy process - 1) pick a product 2) pick your logo 3) receive the items is actually not always as simple as it seems. From the very beginning - the first challenge we may run into is stock at our factories. Depending on the popularity of the item, or the season, stock is always something to keep in mind. If the item is out of stock, we then have to source an alternative with another factory that offers a similar item, same price, same production time.
From there - artwork and production pose a number of possibilities for issues to arise. First - we always make sure the logo fits within the imprint area, and that colors can be matched per our customer's brand guidelines. If not - we have to make modifications to the artwork. From font size to line thickness, to registration marks filling in and letters printing clearly, all must be taken into consideration so the finished promo product is legible.
We then have to communicate with our factories daily to ensure our jobs flow through the production line as scheduled. Possible issues could be weather delays causing our factories to shut down or time constraints with rush orders and guaranteeing the jobs are printed, packed and labeled before UPS arrives that day to pickup the packages. And finally - making sure the carrier that then delivers the printed promo products as we requested, clearly understands our shipping instructions and provides us with correct tracking information.
With all of these issues that 'could' arise during a normal order - this is the reason so many of our customers have come to rely on Pinnacle Promotions when ordering their promo products - because have the best systems in place to ensure your order arrives on time, as expected, Guaranteed.
*By Guest Blogger Natasha Rawls









